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The package never arrived?
It was damaged during delivery?
You returned the product but haven’t received a refund yet?
TD‑Toys Buyer Protection
Shop with peace of mind — we’ve got you covered
You ordered a toy and…
With TD‑Toys Buyer Protection (in partnership with Trusted Shops), your purchase is insured up to €2,500 — regardless of the payment method used.
When you’re covered
Your protection covers the following situations:
Order not delivered or lost
Refund not issued after return or cancellation
| Online store became insolvent or unreachable |
Digital service or content not received or faulty
Vouchers, discount codes or travel packages cancelled or invalid
In all these cases, you can file a claim through My Trusted Shops and receive a quick refund
How to activate it
After confirming your order on TD‑Toys, you’ll receive a summary email with an invitation to register for Buyer Protection for free. Follow these steps:
Sign up (if you haven't already) on My Trusted Shops
Activate the protection by clicking the link in the email or on the Trustbadge
No worries: the coverage automatically applies to all your future purchases for 30 days
How to file a claim
If there is a problem:
- Log in to your My Trusted Shops account
- File the claim for the specific issue (e.g. “order not delivered”)
- Send the requested proof within 7 days (e.g. receipts, shipping emails)
- Trusted Shops will contact TD‑Toys to resolve the issue
- If after 7 days the issue is not resolved, Trusted Shops will refund you directly.
Frequently Asked Questions
Does the protection work if I pay by bank transfer or cash on delivery?
Yes, protection is independent of the payment method
How long does each coverage last?
Each protection is valid for 30 days.
Can I reactivate it for future purchases?
Absolutely yes: once activated, coverage applies automatically to all your orders for 30 days.
Don’t wait for something to go wrong.
Activate Buyer Protection now on TD‑Toys